Faqs

All packages are shipped through FedEx. At this time, Highglow Jewelers does not fulfill orders outside Canada and US. In addition, we do not ship to Post Office Boxes (P.O. Box). Signatured packages are available upon request.

We offer safe and secure shipping on all orders. Each packaged delivery is fully insured. Estimated arrival time for packages may be affected by the following external factors:

• Weather
• Federal Holidays
• Disruptions experience by the shipping/vendor companies

Ordered packages are going to be delivered within 3-6 business days. Standard shipping cost is either 50 CAD or 100 CAD depending upon your province.

Following payment methods are available:

• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Interac
• Shop Pay
• Google Pay
• Apple Pay
• Paypal
  

RETURNS BY MAIL

Before performing the following steps, we would like to have an unboxing video of the product/products delivered. Without this video, we won't be entertaining any requests.

For online requests only, please email our Client Services by emailing us at 'sunilverma33435@gmail.com'. The email subject must read “RETURN REQUEST.” The body of your email must clearly state the following information:

• Order number for the purchased item(s) with a copy of original receipt.
• Name & description of item(s) you are returning/exchanging.
• Reasons for the request.

Please allow 24 hrs for a reply from our Client Services team with further instructions on how to process your request.

IN STORE RETURN/EXCHANGE

Customers MUST provide the original purchase receipt(s) to exchange/return any item(s). Requests made without original receipt will not be processed. Items MUST be in the original condition in which they were received, including original 'Highglow Jewellers' packaging and protective wrappings. Requests made for damaged/missing items will not be processed or processed with a restock fee contingent upon the extent of damage.

Refund requests must be made within 14 days of original purchase date. Shipping charges of any kind are non-refundable. Refunds will only be made in the original form of payment. Refunds typically take 3 - 5 business days to reflect on your account. Processing time for refunds may vary based on credit card provider and/or banking institution. Items are not eligible for refund after 14 days of original purchase date. Deposits on bespoke services or special orders are non-refundable and therefore not eligible for refunds.

Request for an exchange or merchandise credit must be made within 30 days of original purchase date. Item(s) can only be exchanged for new item(s) of equal or more in value. If exchanged item is more than the new purchased item, customer is responsible for paying the difference. Items are not eligible for exchange or merchandise credit refund after 30 days of original purchase date. Merchandise Credits rendered can be used in store or online.

PRICE ADJUSTMENTS

Prices are subject to change without notice. We reserve the right to cancel orders containing erroneous prices including but not limited to those caused by technical or administrative errors on our part.

CANCELLED ORDER

Customers have 24hrs to cancel any order. If cancellation is requested after item(s) have been processed, customers will only be reimbursed the price of the item and not the shipping fees. If cancellation is requested after item(s) have been shipped, customer must contact Client services by email at 'sunilverma33435@gmail.com' to process an exchange or refund. Shipping fees of any rate are non-refundable.

**RESTRICTIONS & ADDITIONAL FEES MAY APPLY ON ALL REQUESTS**